- Purpose of personal information collection
Information collected via website https://ants.vn will help us:
- Support customers purchasing products/services;
- Answer customers questions related to the provision of products/services;
- Provide customers the latest news on our website;
- Consider and upgrade the website’s content and interface;
- Carry out the promotional activities related to https://ants.vn products and services.
For online support at https://ants.vn, you may be required to log in/register for an account.
We may also collect information about the number of visits, including the number of pages you view, the number of links clicked, and other information relating to the connection to https://ants.vn. We also collect Browser information that customers used every time accessing a website https://ants.vn, including, IP address, browser type, language used, time, and addresses to which the browser accesses.
- Scope of personal information use
When necessary, we may use this information to contact customers directly under as below: Open letters, orders, thank you letters, technical and confidential information, customers may receive periodic emails providing product information, new services, information about upcoming events, or recruitment information if Customers register to receive notification emails.
Except for Personal Information Use as stated in this Policy, we undertake not to disclose Customers’ personal information to the outside, in any case.
In some cases, we may hire an independent unit to conduct market research projects, provide services and specific products related to our website and services. Meanwhile, Customers’ information will be provided to this unit to conduct the project. This third party will be bounded by a confidential agreement whereby they are only allowed to access provided information for the project completeness.
We may disclose or provide customer’s personal information in cases where it is necessary: (i) At the request of Law enforcement agencies; (ii) In the case that we believe it shall help us to protect our legitimate rights before the law; (iii) Emergency and necessary situations to protect the personal safety of other https://ants.vn members.
- Customer information storage time
We may store personal information provided by Customers on our system during the provision of products/services to Customers or till completing the collecting purpose mentioned above or when Customers request to correct, update or delete the information provided.
- Address of information collection and management unit
Address: No. 32 D6 Street, Saigon Pearl Villa Area, 92 Nguyen Huu Canh, Ward 22, Binh Thanh Dist., Hochiminh City, Vietnam.
Hotline: +84 28 730 99199
Support Email: email@example.com – Website: https://ants.vn
- Method and tool for Customers to access, edit and delete their private data
At any time Customers can access and edit your personal information by consistent website’s links we provide on the website.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end-user and wish to update, delete, or receive any information we have about you, you may contact us via Support Email above. We will process your request within 30 days and send a confirmation via the email you have registered with us.
- Way of receiving and resolving Customer complaints related to personal information being used for the wrong purposes or the wrong notified scope
Upon discovering that your personal information was used for the wrong purpose or wrong notified scope, Customers may send complaints via Support Email above to feedback and provide the related evidence. The website management commits to responding immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.
- Commitment to the privacy of customers’ personal and payment information
(1) Commitment to the privacy of personal information
When customers provide personal information to us (through an online support center, website, messenger, hotline, or in person at the office), Customers agreed to the Terms we mentioned above, https://ants.vn commits to protecting customers’ personal information by all means. We will use various information security technologies to protect this information from unauthorized retrieval, use, or disclosure.
However, due to technical limitations, no data can be transmitted over the internet that can be 100% confidential. We cannot make a firm commitment that the information you provide us will be kept strictly confidential, and we cannot hold any responsibility in case of unauthorized access to your personal information such as cases where customers share information with others on your own… If a customer disagrees with the Terms described above, the customer would rather not send us information.
Therefore, https://ants.vn also recommends that the Customer keeps confidential relevant information (Do not click on the junk links sent to private messages). If you are using a public computer, you should log out of your messenger login account, registered account, or exit all open Website windows.
(2) Commitment to the privacy of payment information
https://ants.vn ensures the safety and confidentiality of customers’ payment transactions, handles complaints and damages in case the customer’s payment information through the website https://ants.vn is adjusted, deleted, canceled, copied, disclosed, moved illegally, or appropriated causing damage to customers.
Online payments will be processed by our Affiliates’ Bank Networks. You only provide us or the website with accurate, non-confusing information and must notify us of any changes or problems that arise related to the coordination with the Bank/Intermediary payment units as well as settlement agencies.